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Complaints processing:

AISM Luxembourg has defined a specific procedure to ensure that any potential complaint is resolved quickly and satisfactorily for the clients. It foresees the following steps:

  • Every complaint has to be in written form to make sure that all the necessary information is brought to the attention of the company and allows the procedure to be carried out effectively.
  • An acknowledgment of receipt will be sent to the client within 10 working days, specifying the estimated duration of the processing of his complaint.
  • AISM Luxembourg undertakes to evaluate all complaints in accordance with the principle of fairness and will formulate its response as soon as its investigations have been completed. Its response will be provided within one month from the date of the complaint.

Every complaint will be examined and treated independently by the Compliance Officer, with professionalism and competence.

AISM Luxembourg encourages its customers to communicate their complaints, questions and concerns to the Compliance Officer:

  • by email to compliance@aism.lu
  • or by post writing to: Compliance Officer, ALPHA INVESTOR SERVICES MANAGEMENT21 rue Aldringen L-1118 Luxembourg

In the event of a response beyond one month or unsatisfactory answer, the client may submit the request to the CSSF. Referring to the CSSF can also be made at client’s discretion without first making a complaint to AISM. The steps to be taken can be found on the website: www.cssf.lu

Terms and Conditions

The website accessible at www.aism.lu is for information purpose only. Nothing contained herein constitutes or shall be deemed to constitute a financial, legal, tax or other advice of any kind and no information on the Website shall constitute or deem to constitute a solicitation or an offer to purchase or invest in, any financial products which are referred to on the Website.

If, in spite of the above, you were to take or consider taking an investment decision based on the information contained on the Website, then you expressly acknowledge and/or agree: that you must be, as the case may be, an investor who is legally or otherwise duly authorised to seek information about the funds referred to or described on the Website; that no investment decision shall be made solely on the basis of the information provided on the Website; that investment in any of the funds referred to on the Website can only be made after careful review, as the case may be with the assistance of its financial advisor, of the corresponding funds' or sub-funds' relevant documentation; that careful attention should, in particular, be given to, as the case may be, the articles of incorporation or management regulations, detailed prospectus or key investor information document, latest available annual and semi-annual reports, as applicable, and of the specific risks exposed in such documents; and that all investments involve risks and that it is your responsibility to collect relevant information about the risks inherent to any investment; that the value of investments and the income from them may go down as well as up and that you may not get back the amount originally invested, and that past performance is not a guide to future performance, hence that any past performance figures shown are not indicative of future performance.

Through this Site, Alpha Investor Services Management  will not collect any personal data about you (e.g. your name, address, telephone number or email address) unless you voluntary choose to provide us with this information (e.g. by registration, survey or some other means), provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data. The investment funds mentioned in the Website are not available to US persons unless otherwise indicated in their constitutional documents. Reasonable care has been taken to ensure that the information contained on this Website is accurate at the date of publication. However, no representation or warranty, express or implied, is made to its accuracy or completeness.

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